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Proceedings of the U.S. Geological Survey Sixth Biennial Geographic Information Science Workshop, Denver, Colorado, April 24-28, 2006

The U.S. Geological Survey's (USGS) Sixth Biennial Geographic Information Science Workshop April 24 - 28, 2006, at the Denver Federal Center in Denver, Colorado, provides a unique opportunity for multi-disciplinary Geographic Information Systems (GIS) and associated scientific professionals to share, learn, present, and discuss a wide variety of geospatial-related topics. Information is exchanged through a series of plenary sessions, hands-on technical workshops, user and commercial vendor demonstrations, lecture and poster sessions, and specialty meetings. Workshop attendance is limited to Department of Interior (DOI) and USGS employees and contractors; however, plenary, hands-on, and lecture sessions have presenters from other Federal agencies, numerous commercial vendors, universities, and several consortia. Over 175 participants are expected to attend the Workshop. Several prominent speakers are featured at this Workshop. Monday evening Star Guest Speaker and National Aeronautics and Space Administration (NASA) Astronaut Captain Dominic Gorie will talk about his experiences as a veteran of three space flights and over 32 days in space, including the NASA Space Shuttle Radar Topography Mission that mapped more than 47 million miles of the Earth's land surface. Selected as an astronaut candidate by NASA in December 1994, Captain Gorie is currently Chief of the Astronaut Shuttle Branch. Monday evening also features a town hall meeting with Geographic Information Office (GIO) leaders Karen Siderelis, Kevin Gallagher, Bob Pierce, Steve Guptill, Mark DeMulder, John Mahoney, and Mark Negri, who will discuss changes and activities within the GIO in an open discussion format. Tuesday plenary sessions feature keynote speaker Dr. P. Patrick Leahy, Acting USGS Director. Dr. Leahy holds undergraduate and graduate degrees in geology (1968) and geophysics (1970) from Boston College. In 1979, he received his doctorate in geology from Rensselaer Polytechnic Institute, where he specialized in regional ground-water studies and hydraulics. Dr. Leahy has been with the USGS since 1974, and has held various technical and managerial positions, including Associate Director for Geology and Chief of the National Water-Quality Assessment (NAWQA) Program. Dr. Leahy will be discussing a broad range of topics including Bureau accomplishments, initiatives, and budgets. The purpose of this proceedings volume is to serve as an activity reference for Workshop attendees as well as an archive of technical abstracts submitted, presented, and discussed at the Workshop. Author, co-author, and presenter names, affiliations, and contact information are listed with presentation titles along with submitted abstracts. Some hands-on sessions are offered twice. In these instances, abstracts submitted for publication are presented in the proceedings on both days they are offered. All acronyms used in these proceedings are explained in the text of each abstract. The term 'ArcGIS' refers to an integrated collection of GIS software products produced by Environmental Systems Research Institute, Inc. (ESRI).

Scientific Investigations Report↗

Multiple Landslide-Hazard Scenarios Modeled for the Oakland-Berkeley Area, Northern California

With the exception of Los Angeles, perhaps no urban area in the United States is more at risk from landsliding, triggered by either precipitation or earthquake, than the San Francisco Bay region of northern California. By January each year, seasonal winter storms usually bring moisture levels of San Francisco Bay region hillsides to the point of saturation, after which additional heavy rainfall may induce landslides of various types and levels of severity. In addition, movement at any time along one of several active faults in the area may generate an earthquake large enough to trigger landslides. The danger to life and property rises each year as local populations continue to expand and more hillsides are graded for development of residential housing and its supporting infrastructure. The chapters in the text consist of: *Introduction by Russell W. Graymer *Chapter 1 Rainfall Thresholds for Landslide Activity, San Francisco Bay Region, Northern California by Raymond C. Wilson *Chapter 2 Susceptibility to Deep-Seated Landsliding Modeled for the Oakland-Berkeley Area, Northern California by Richard J. Pike and Steven Sobieszczyk *Chapter 3 Susceptibility to Shallow Landsliding Modeled for the Oakland-Berkeley Area, Northern California by Kevin M. Schmidt and Steven Sobieszczyk *Chapter 4 Landslide Hazard Modeled for the Cities of Oakland, Piedmont, and Berkeley, Northern California, from a M=7.1 Scenario Earthquake on the Hayward Fault Zone by Scott B. Miles and David K. Keefer *Chapter 5 Synthesis of Landslide-Hazard Scenarios Modeled for the Oakland-Berkeley Area, Northern California by Richard J. Pike The plates consist of: *Plate 1 Susceptibility to Deep-Seated Landsliding Modeled for the Oakland-Berkeley Area, Northern California by Richard J. Pike, Russell W. Graymer, Sebastian Roberts, Naomi B. Kalman, and Steven Sobieszczyk *Plate 2 Susceptibility to Shallow Landsliding Modeled for the Oakland-Berkeley Area, Northern California by Kevin M. Schmidt and Steven Sobieszczyk *Plate 3 Susceptibility to Shallow Landsliding Modeled for the Cities of Oakland and Piedmont Northern California by Kevin M. Schmidt and Steven Sobieszczyk *Plate 4 Seismic Landslide Hazard Modeled for the Cities of Oakland, Piedmont, and Berkeley, Northern California by Scott B. Miles and David K. Keefer III The relative hazard for each of several landslide scenarios is presented as a geospatial database. This publication includes ARC/INFO (Environmental Systems Research Institute, http://www.esri.com) version 8.1.2 grids and associated tables and four text files of FGDC-compliant metadata for each grid.

Scientific Investigations Report↗

Methodology for Estimation of Flood Magnitude and Frequency for New Jersey Streams

Methodologies were developed for estimating flood magnitudes at the 2-, 5-, 10-, 25-, 50-, 100-, and 500-year recurrence intervals for unregulated or slightly regulated streams in New Jersey. Regression equations that incorporate basin characteristics were developed to estimate flood magnitude and frequency for streams throughout the State by use of a generalized least squares regression analysis. Relations between flood-frequency estimates based on streamflow-gaging-station discharge and basin characteristics were determined by multiple regression analysis, and weighted by effective years of record. The State was divided into five hydrologically similar regions to refine the regression equations. The regression analysis indicated that flood discharge, as determined by the streamflow-gaging-station annual peak flows, is related to the drainage area, main channel slope, percentage of lake and wetland areas in the basin, population density, and the flood-frequency region, at the 95-percent confidence level. The standard errors of estimate for the various recurrence-interval floods ranged from 48.1 to 62.7 percent. Annual-maximum peak flows observed at streamflow-gaging stations through water year 2007 and basin characteristics determined using geographic information system techniques for 254 streamflow-gaging stations were used for the regression analysis. Drainage areas of the streamflow-gaging stations range from 0.18 to 779 mi2. Peak-flow data and basin characteristics for 191 streamflow-gaging stations located in New Jersey were used, along with peak-flow data for stations located in adjoining States, including 25 stations in Pennsylvania, 17 stations in New York, 16 stations in Delaware, and 5 stations in Maryland. Streamflow records for selected stations outside of New Jersey were included in the present study because hydrologic, physiographic, and geologic boundaries commonly extend beyond political boundaries. The StreamStats web application was developed cooperatively by the U.S. Geological Survey and the Environmental Systems Research Institute, Inc., and was designed for national implementation. This web application has been recently implemented for use in New Jersey. This program used in conjunction with a geographic information system provides the computation of values for selected basin characteristics, estimates of flood magnitudes and frequencies, and statistics for stream locations in New Jersey chosen by the user, whether the site is gaged or ungaged.

Scientific Investigations Report↗

Estimating Prediction Uncertainty from Geographical Information System Raster Processing: A User's Manual for the Raster Error Propagation Tool (REPTool)

The U.S. Geological Survey Raster Error Propagation Tool (REPTool) is a custom tool for use with the Environmental System Research Institute (ESRI) ArcGIS Desktop application to estimate error propagation and prediction uncertainty in raster processing operations and geospatial modeling. REPTool is designed to introduce concepts of error and uncertainty in geospatial data and modeling and provide users of ArcGIS Desktop a geoprocessing tool and methodology to consider how error affects geospatial model output. Similar to other geoprocessing tools available in ArcGIS Desktop, REPTool can be run from a dialog window, from the ArcMap command line, or from a Python script. REPTool consists of public-domain, Python-based packages that implement Latin Hypercube Sampling within a probabilistic framework to track error propagation in geospatial models and quantitatively estimate the uncertainty of the model output. Users may specify error for each input raster or model coefficient represented in the geospatial model. The error for the input rasters may be specified as either spatially invariant or spatially variable across the spatial domain. Users may specify model output as a distribution of uncertainty for each raster cell. REPTool uses the Relative Variance Contribution method to quantify the relative error contribution from the two primary components in the geospatial model - errors in the model input data and coefficients of the model variables. REPTool is appropriate for many types of geospatial processing operations, modeling applications, and related research questions, including applications that consider spatially invariant or spatially variable error in geospatial data.

Techniques and Methods↗

Middle Mississippi River decision support system: user's manual

This user's manual describes the Middle Mississippi River Decision Support System (MMRDSS) and gives detailed examples on its use. The MMRDSS provides a framework to assist decision makers regarding natural resource issues in the Middle Mississippi River floodplain. The MMRDSS is designed to provide users with a spatially explicit tool for tasks, such as inventorying existing knowledge, developing models to investigate the potential effects of management decisions, generating hypotheses to advance scientific understanding, and developing scientifically defensible studies and monitoring. The MMRDSS also includes advanced tools to assist users in evaluating differences in complexity, connectivity, and structure of aquatic habitats among river reaches. The Environmental Systems Research Institute ArcView 3.x platform was used to create and package the data and tools of the MMRDSS.

Techniques and Methods↗

Quantifying seascape structure: Extending terrestrial spatial pattern metrics to the marine realm

Spatial pattern metrics have routinely been applied to characterize and quantify structural features of terrestrial landscapes and have demonstrated great utility in landscape ecology and conservation planning. The important role of spatial structure in ecology and management is now commonly recognized, and recent advances in marine remote sensing technology have facilitated the application of spatial pattern metrics to the marine environment. However, it is not yet clear whether concepts, metrics, and statistical techniques developed for terrestrial ecosystems are relevant for marine species and seascapes. To address this gap in our knowledge, we reviewed, synthesized, and evaluated the utility and application of spatial pattern metrics in the marine science literature over the past 30 yr (1980 to 2010). In total, 23 studies characterized seascape structure, of which 17 quantified spatial patterns using a 2-dimensional patch-mosaic model and 5 used a continuously varying 3-dimensional surface model. Most seascape studies followed terrestrial-based studies in their search for ecological patterns and applied or modified existing metrics. Only 1 truly unique metric was found (hydrodynamic aperture applied to Pacific atolls). While there are still relatively few studies using spatial pattern metrics in the marine environment, they have suffered from similar misuse as reported for terrestrial studies, such as the lack of a priori considerations or the problem of collinearity between metrics. Spatial pattern metrics offer great potential for ecological research and environmental management in marine systems, and future studies should focus on (1) the dynamic boundary between the land and sea; (2) quantifying 3-dimensional spatial patterns; and (3) assessing and monitoring seascape change.

Marine Ecology Progress Series↗

Selenium, mercury, and their molar ratios in sportfishes from drinking water reservoirs

Mercury (Hg) bioaccumulates in aquatic ecosystems and may pose a risk to humans who consume fish. Selenium (Se) has the ability to reduce Hg toxicity, but the current guidance for human consumption of fish is based on Hg concentration alone. The purpose of the present study was to examine the relationship between Se and Hg in freshwater sportfish, for which there is a paucity of existing data. We collected three species of fish from different trophic positions from two drinking water reservoirs in central North Carolina, USA, to assess Hg and Se concentrations in relation to fish total length and to compare two measures of the protective ability of Se, the Se:Hg molar ratio and Se health benefit value (HBV Se ), to current guidance for Hg. According to the Se:Hg molar ratio, all of the low trophic position fish sampled and the middle trophic position fish sampled from one of the reservoirs were safe for consumption. The same number of fish were considered safe using the HBV Se . More fish were deemed unsafe when using the Se:Hg molar ratio and HBV Se than were considered unsafe when using the U.S. Environmental Protection Agency (USEPA) Hg threshold. These findings suggest that the measures of Se protection may be unnecessarily conservative or that the USEPA Hg threshold may not be sufficiently protective of human health, especially the health of sensitive populations like pregnant or nursing mothers and young children. Future examination of the Se:Hg molar ratio and HBV Se from a variety of fish tissue samples would help refine the accuracy of these measures so that they may be appropriately utilized in ecological and human health risk assessment.

International Journal of Environmental Research an↗

Tissue distribution and immunomodulation in channel catfish (Ictalurus punctatus) following dietary exposure to polychlorinated biphenyl Aroclors and food deprivation

Although most countries banned manufacturing of polychlorinated biphenyls (PCBs) over 40 years ago, PCBs remain a global concern for wildlife and human health due to high bioaccumulation and biopersistance. PCB uptake mechanisms have been well studied in many taxa; however, less is known about depuration rates and how post-exposure diet can influence PCB concentrations and immune response in fish and wildlife populations. In a controlled laboratory environment, we investigated the influence of subchronic dietary exposure to two PCB Aroclors and food deprivation on tissue-specific concentrations of total PCBs and PCB homologs and innate immune function in channel catfish ( Ictalurus punctatus ). Overall, we found that the concentration of total PCBs and PCB homologs measured in whole body, fillet, and liver tissues declined more slowly in food-deprived fish, with slowest depuration observed in the liver. Additionally, fish that were exposed to PCBs had lower plasma cortisol concentrations, reduced phagocytic oxidative burst activity, and lower cytotoxic activity, suggesting that PCBs can influence stress and immune responses. However, for most measures of immune function, the effects of food deprivation had a larger effect on immune response than did PCB exposure. Taken together, these results suggest that short-term dietary exposure to PCBs can increase toxicity of consumable fish tissues for several weeks, and that PCB mixtures modulate immune and stress responses via multiple pathways. These results may inform development of human consumption advisories and can help predict and understand the influence of PCBs on fish health.

International Journal of Environmental Research an↗

Reconnaissance of surface water estrogenicity and the prevalence of intersex in smallmouth bass (Micropterus dolomieu) inhabiting New Jersey

The observation of testicular oocytes in male fishes has been utilized as a biomarker of estrogenic endocrine disruption. A reconnaissance project led in the Northeastern United States (US) during the period of 2008–2010 identified a high prevalence of intersex smallmouth bass on or near US Fish & Wildlife Service National Wildlife Refuges that included the observation of 100% prevalence in smallmouth bass males collected from the Wallkill River, NJ, USA. To better assess the prevalence of intersex smallmouth bass across the state of New Jersey, a tiered reconnaissance approach was initiated during the fall of 2016. Surface water samples were collected from 101 (85 river, 16 lake/reservoir) sites across the state at base-flow conditions for estrogenicity bioassay screening. Detectable estrogenicity was observed at 90% of the sites and 64% were above the US Environmental Protection Agency trigger level of 1 ng/L. Median surface water estrogenicity was 1.8 ng/L and a maximum of 6.9 ng/L E2EqBLYES was observed. Adult smallmouth bass were collected from nine sites, pre-spawn during the spring of 2017. Intersex was identified in fish at all sites, and the composite intersex prevalence was 93.8%. Prevalence across sites ranged from 70.6% to 100%. In addition to intersex, there was detectable plasma vitellogenin in males at all sites. Total estrogenicity in surface water was determined at these fish collection sites, and notable change over time was observed. Correlation analysis indicated significant positive correlations between land use (altered land; urban + agriculture) and surface water estrogenicity. There were no clear associations between land use and organismal metrics of estrogenic endocrine disruption (intersex or vitellogenin). This work establishes a baseline prevalence of intersex in male smallmouth bass in the state of New Jersey at a limited number of locations and identifies a number of waterbodies with estrogenic activity above an effects-based threshold.

New Jersey↗

Nontuberculous mycobacterial disease and molybdenum in Colorado watersheds

Nontuberculous mycobacteria (NTM) are environmental bacteria that may cause chronic lung disease. Environmental factors that favor NTM growth likely increase the risk of NTM exposure within specific environments. We aimed to identify water-quality constituents (Al, As, Cd, Ca, Cu, Fe, Pb, Mg, Mn, Mo, Ni, K, Se, Na, Zn, and pH) associated with NTM disease across Colorado watersheds. We conducted a geospatial, ecological study, associating data from patients with NTM disease treated at National Jewish Health and water-quality data from the Water Quality Portal. Water-quality constituents associated with disease risk were identified using generalized linear models with Poisson-distributed discrete responses. We observed a highly robust association between molybdenum (Mo) in the source water and disease risk. For every 1- unit increase in the log concentration of molybdenum in the source water, disease risk increased by 17.0%. We also observed a statistically significant association between calcium (Ca) in the source water and disease risk. The risk of NTM varied by watershed and was associated with watershed-specific water-quality constituents. These findings may inform mitigation strategies to decrease the overall risk of exposure.

Colorado↗

Plague and trace metals in natural systems

All pathogenic organisms are exposed to abiotic influences such as the microclimates and chemical constituents of their environments. Even those pathogens that exist primarily within their hosts or vectors can be influenced directly or indirectly. Yersinia pestis , the flea-borne bacterium causing plague, is influenced by climate and its survival in soil suggests a potentially strong influence of soil chemistry. We summarize a series of controlled studies conducted over four decades in Russia by Dr. Evgeny Rotshild and his colleagues that investigated correlations between trace metals in soils, plants, and insects, and the detection of plague in free-ranging small mammals. Trace metal concentrations in plots where plague was detected were up to 20-fold higher or lower compared to associated control plots, and these differences were >2-fold in 22 of 38 comparisons. The results were statistically supported in eight studies involving seven host species in three families and two orders of small mammals. Plague tended to be positively associated with manganese and cobalt, and the plague association was negative for copper, zinc, and molybdenum. In additional studies, these investigators detected similar connections between pasturellosis and concentrations of some chemical elements. A One Health narrative should recognize that the chemistry of soil and water may facilitate or impede epidemics in humans and epizootics in non-human animals.

International Journal of Environmental Research an↗

Detection, emission estimation and risk prediction of forest fires in China using satellite sensors and simulation models in the past three decades-An overview

Forest fires have major impact on ecosystems and greatly impact the amount of greenhouse gases and aerosols in the atmosphere. This paper presents an overview in the forest fire detection, emission estimation, and fire risk prediction in China using satellite imagery, climate data, and various simulation models over the past three decades. Since the 1980s, remotely-sensed data acquired by many satellites, such as NOAA/AVHRR, FY-series, MODIS, CBERS, and ENVISAT, have been widely utilized for detecting forest fire hot spots and burned areas in China. Some developed algorithms have been utilized for detecting the forest fire hot spots at a sub-pixel level. With respect to modeling the forest burning emission, a remote sensing data-driven Net Primary productivity (NPP) estimation model was developed for estimating forest biomass and fuel. In order to improve the forest fire risk modeling in China, real-time meteorological data, such as surface temperature, relative humidity, wind speed and direction,have been used as the model input for improving prediction of forest fire occurrence and its behavior. Shortwave infrared (SWIR) and near infrared (NIR) channels of satellite sensors have been employed for detecting live fuel moisture content (FMC), and the Normalized Difference Water Index (NDWI) was used for evaluating the forest vegetation condition and its moisture status.

International Journal of Environmental Research an↗

Tracking the spring migration of a bar-headed goose ( Anser indicus ) across the Himalaya with satellite telemetry

Soil-food-chain-pesticide wildlife relationships were investigated to learn the concentration of pesticide residues present in soils, macro-invertebrates, vertebrates, and seeds as a result of annual applications of aldrin at recommended rates for pest control. Two central Missouri cornfields treated witb aldrin at 1 lb/acre, for 16 and 15 of the past 17 years, were selected for study during 1965-67. Primary samples collected for residue analyses included soils, earthworms (Lumbricidae), crickets (GryIlidae), and two kinds of ground beetles (Carabidae) obtained during early April, June, August, and October. Vertebrates and plant seeds collected during 1967 included white-footed mice (Peromyscus maniculatus), toads (Bufo americanus), snakes (Thamnophis sirtalis and Pituophis sayi), corn (Zea Mays), foxtail (Setaria Faberii), and annual sunflower (Helianthus annuus). Pesticide residues consisted primarily of dieldrin, the degradation product of aldrin. Combined aldrin and dieldrin residues, as two field all-season averages, wet weight basis, were: soils, 0.31 ppm; earthworms, 1.49 ppm; crickets, 0.23 ppm; Harpalus ground beetles, 1.10 ppm; Poecilus ground beetles, 9.67 ppm; white-footed mice, 0.98 ppm; toads, 3.53 ppm; garter snakes, 12.35 ppm; and corn, foxtail, and sunflower seeds less than 0.02 ppm each. Unusually high average residues (37.48 ppm) in Poecilus beetles during June, 1967, were attributed to abnormally high soil moisture and predacious feeding habits of these insects.

Global Environmental Research↗

Estimation of octanol/water partition coefficients using LSER parameters

The logarithms of octanol/water partition coefficients, log Kow , were regressed against the linear solvation energy relationship (LSER) parameters for a training set of 981 diverse organic chemicals. The standard deviation for log Kow was 0.49. The regression equation was then used to estimate log Kow for a test of 146 chemicals which included pesticides and other diverse polyfunctional compounds. Thus the octanol/water partition coefficient may be estimated by LSER parameters without elaborate software but only moderate accuracy should be expected.

Advances in Environmental Research↗

Application of Wind Fetch and Wave Models for Habitat Rehabilitation and Enhancement Projects

Models based upon coastal engineering equations have been developed to quantify wind fetch length and several physical wave characteristics including significant height, length, peak period, maximum orbital velocity, and shear stress. These models were used to quantify differences in proposed island construction designs for three Habitat Rehabilitation and Enhancement Projects (HREPs) in the U.S. Army Corps of Engineers St. Paul District (Capoli Slough and Harpers Slough) and St. Louis District (Swan Lake). Weighted wind fetch was calculated using land cover data supplied by the Long Term Resource Monitoring Program (LTRMP) for each island design scenario for all three HREPs. Figures and graphs were created to depict the results of this analysis. The difference in weighted wind fetch from existing conditions to each potential future island design was calculated for Capoli and Harpers Slough HREPs. A simplistic method for calculating sediment suspension probability was also applied to the HREPs in the St. Paul District. This analysis involved determining the percentage of days that maximum orbital wave velocity calculated over the growing seasons of 2002–2007 exceeded a threshold value taken from the literature where fine unconsolidated sediments may become suspended. This analysis also evaluated the difference in sediment suspension probability from existing conditions to the potential island designs. Bathymetric data used in the analysis were collected from the LTRMP and wind direction and magnitude data were collected from the National Oceanic and Atmospheric Administration, National Climatic Data Center. These models are scheduled to be updated to operate using the most current Environmental Systems Research Institute ArcGIS Geographic Information System platform, and have several improvements implemented to wave calculations, data processing, and functions of the toolbox.

Conference Paper↗

U.S. Geological Survey spatial data access

The U.S. Geological Survey (USGS) has done a progress review on improving access to its spatial data holdings over the Web. The USGS EROS Data Center has created three major Web-based interfaces to deliver spatial data to the general public; they are Earth Explorer, the Seamless Data Distribution System (SDDS), and the USGS Web Mapping Portal. Lessons were learned in developing these systems, and various resources were needed for their implementation. The USGS serves as a fact-finding agency in the U.S. Government that collects, monitors, analyzes, and provides scientific information about natural resource conditions and issues. To carry out its mission, the USGS has created and managed spatial data since its inception. Originally relying on paper maps, the USGS now uses advanced technology to produce digital representations of the Earth’s features. The spatial products of the USGS include both source and derivative data. Derivative datasets include Digital Orthophoto Quadrangles (DOQ), Digital Elevation Models, Digital Line Graphs, land-cover Digital Raster Graphics, and the seamless National Elevation Dataset. These products, created with automated processes, use aerial photographs, satellite images, or other cartographic information such as scanned paper maps as source data. With Earth Explorer, users can search multiple inventories through metadata queries and can browse satellite and DOQ imagery. They can place orders and make payment through secure credit card transactions. Some USGS spatial data can be accessed with SDDS. The SDDS uses an ArcIMS map service interface to identify the user’s areas of interest and determine the output format; it allows the user to either download the actual spatial data directly for small areas or place orders for larger areas to be delivered on media. The USGS Web Mapping Portal provides views of national and international datasets through an ArcIMS map service interface. In addition, the map portal posts news about new map services available from the USGS, many simultaneously published on the Environmental Systems Research Institute Geography Network. These three information systems use new software tools and expanded hardware to meet the requirements of the users. The systems are designed to handle the required workload and are relatively easy to enhance and maintain. The software tools give users a high level of functionality and help the system conform to industry standards. The hardware and software architecture is designed to handle the large amounts of spatial data and Internet traffic required by the information systems. Last, customer support was needed to answer questions, monitor e-mail, and report customer problems.

Journal of Geospatial Engineering↗